FAQ

• 1.Q:What are the procedures for gold purchase?
  

  A:Choosing commodity---filling the receiver information form---submit the order--- pay through the paypal The 1st step: choose the commodity you need and add it into your list Browse the commodities you need on the web and click the "Add to Cart” button to put the commodity you have chosen into the list (on the purchasing list page). If you want to buy any other commodities that you are interested in, you could click the "Add to Cart" button to continue your shopping. Attention: There is a "Special Sale" area on our webpage, which is designed to provide bargains to our honorable customers in some promotional activities of our company. The 2nd step: fill in the purchase information form When you have finished the registration and log onto our webpage, you then will enter the purchase information page. You will be asked to fill your contact information into the form. Attention: In order to get your goods to be dispatched successfully, please fill in your correct and detailed purchase information, such as: the character name of the game, your true name, the address, the zip code and the phone number etc. The 3rd step: choose the delivery method the delivery methodWhen you have finished filling the contact information, you can choose your preferable delivery method according to your location and your time requirements. The 4th step: Submit your order and wait for the delivery When you have filled the form and confirmed the information, you can submit your order. It will be converted to the paypal page automatically. You can pay through your credit card, e-cheque etc. When you have paid, you could wait and receive the goods you have ordered. Note: When you have submitted the order, please remember your order code so that you can check it later. (This service is only available to those members who have registered.)

• 2.Q:what are the procedures for power leveling?
  

  A: The 1st step: Please click the "BUY POWERLEVELING" button on the left side of the homepage. Then choose your wow county area. The 2nd step: Choose your server, your character class and key in your present level and desired level. Then click the "Estimate" button. (There is a power leveling set from level 1 to level 60 that you can also choose if you like.) After that please key in your Game Login ID and the password and click the "BUY NOW" button. The 3rd step: Please make sure that the following information is correct: the character name, your true name, address, zip code, telephone number. So we can contact with you in time. The 4th step: When all the information that needs to be filled in has been finished and confirmed, you can submit this order then and you will be taken to the Paypal.com page to make payment. You can use credit card, E-cheque etc. to pay it. When you have paid, we will deal with your order within half an hour. Note: When you have submitted your order, please note down your order code so that you can track the order later. (This track order service is only open to the members.)

• 3.Q:How can I get a coupon?
  

  A: Way of delivery: We will deliver the coupon code into the paypal email address of our customers. How can a coupon be used? 1: The coupons can be only used within the period of the validity. We won’t compensate if it exceeded it. 2: Every order can have only one coupon. 3: You can use the coupon only when you have reached the lowest amount of the money that is required to spend by the customer. 4: The lowest amount of the money that is required to spend and the period of the validity of every coupon are different. Please check your email to get the latest news. Note: When you check out, you can see there is a coupon code input. When you input your coupon code and submit it, the amount of money you have to pay will automatically be offset.

• 4.Q:How does my order be confirmed?

  A:There are two ways to confirm an order: 1: Paypal account confirmation: When you have successfully submitted an order, you will receive an email that is automatically sent from our system. There is a URL address like this: http://www.torchgame.com/TrackMyOrder.asp Please copy this address into IE and browse it. 2: Telephone confirmation: When you are submitting your order please fill in your correct phone number. Our system will automatically phone you through the number you have provided and will tell you a four-digit confirmation code. When you input it into the dialog box you will get through. If you haven't received the confirmation code through the phone in 2 minutes, please fill in the confirmation code according to the webpage specification to get your order through.

• 5.Q:How long does a delivery take?

  A:Usually speaking, the order will be dealt with within 24 hours. There are almost 60% of the orders that can be dealt with within 16hours.

• 6.Q:Why hasn't your message been responded in time?

  A:The speed of the live chat connection also depends on the type of Internet connection used, the Internet Service Provider (ISP), and the time when you are accessing the website. If you are using a 56K modem dial-up, you tend to experience slower speed. Some ISPs also tend to be slower during peak period when the Internet traffic is congested. Please email us if you are having difficulties in messaging us.

• 7.Q: What if I haven't received my gold in time?

  A:If you haven't received the gold in time and you don't want to wait for it, we could refund you all your money.

• 8.Q:Why does my order require phone verification?

  A:We like to take all possible steps to protect our clients' details as well as the integrity of torchgame. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.

• 9.Q:Why does the price of virtual currency change all the time?

  A:Our prices are set according to our stock levels and are edged to remain competitive with other sites. Additionally, our prices rise and fall to match the supply and demand of each game and server.